If during the Limited Warranty period, any part or component of the product is found to be defective, JOOLA will, at their sole discretion:
- Replace the defective part or product with the same model as the original product.
- If the original model has been discontinued, JOOLA may provide a comparable replacement model of equivalent value at its discretion.
- If purchased from an authorized retailer, please follow the retailers return/exchange policy prior to reaching out to JOOLA customer service.
